Customer Service Associates for E-commerce

The E-commerce Customer Support Associate is responsible for customer interface, provides support for pre-sell and after-sales transactions. Champion E-commerce customers service to ensure that the platform provides the best shopping experience.

Responsibilities

  • Serves as first point of contact for cross-functional relationship
  • Handles directly customer inquiries through email, Live Chat, Phone, and social media
  • Provides customer feedback report for both website and products
  • Determines and assess the need to escalate customer feedback and concerns within acceptable time frame
  • Champions product knowledge and benefits; Understand customer shopping process and order management
  • Assists in the collection of pre-sell orders
  • Assists and supports activities that increase conversion rates and decrease rate of returns
  • Adheres to service standard to sustain customer relationship
  • Contributes to ongoing systems improvements to streamline processes and cross-team efficiency

Minimum Requirements/Qualifications

  • Graduate of any four-year course
  • Minimum of 1 year experience in customer assistance role, preferably at an E-commerce company

Category
Sales and Marketing

Location
Malate, Manila

Status
Open

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